Refund and Returns Policy at Picobello Handmade

Overview

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with the terms outlined below.

Our returns policy lasts 30 days from the date of delivery. Unfortunately, we cannot offer a full refund or exchange if more than 30 days have passed since you received your item.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
The item must be returned in its original packaging
You must provide proof of purchase, such as an order confirmation or receipt

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

Perishable goods such as food, flowers, or similar items
Gift cards
Downloadable or digital products
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases

Partial Refunds

In certain situations, only partial refunds may be granted, including:

Items showing obvious signs of use
Products returned damaged or missing parts not caused by our error
Returns requested after the 30-day period

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method
Please allow 5 to 10 working days for the refund to appear, depending on your bank or card provider

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your card provider, as processing times can vary
Contact your bank

If you still have not received your refund, please contact our support team.

Sale Items

Only full-price items are eligible for refunds. Sale or promotional items are non-refundable, unless faulty.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us before returning your product.

Gifts

If the item was marked as a gift and shipped directly to you, you may receive a gift credit once the returned item is received.
If the item was not marked as a gift, any refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for return shipping costs, unless the item is faulty or incorrect
Original delivery charges are non-refundable
We recommend using a tracked or insured postal service, as we cannot guarantee receipt of returned items